Reputation Management
Your reputation is everything. So is ours!
One of the pillars upon which we have built our reputation with our customers is that we will do everything in our power to protect and build our customers reputation online. There are now hundreds of commonly used websites that will list your details and most you will never be aware of yourself. However your customers and potential customers may be using them and if someone, either a disgruntled customer or increasingly common a competitor, places a negative review, you will be unaware and unable to respond and that negative review will put off potential customers who see it because their first thought will be you ignored that feedback and this reinforces the negative review in their mind. Even when we are looking for someone ourselves, an electrician or a plumber, we see negative feedback that is not responded too and even with our knowledge of how these things work, human nature means we take that negative review to heart. It is unfathomable how much damage is being done to businesses today that they are completely unaware of.
Our Reputation Management Service is all about addressing this. We have custom systems that automatically crawl through the Internet and data analysts working 24x7x365 looking for feedback about our customers businesses. Anything we find is assessed to determine the true source of the feedback as much as possible and any potential conflicts of interests that may exist. We then report the feedback to you with the intelligence gathered and wherever possible a recommendation of the response that would be most appropriate in the situation to maximise the opportunity to turn negative feedback into a positive result and to reinforce positive feedback with a positive response.
While this is a growing area of our service, it has proven to be amongst the most powerful driver of results both in terms of repeat and new business development. Discuss this with us today if your reputation matters to you and the results will astound you!